job - Dick Hannah Dealerships | Car Dealerships in Portland and Vancouver

Body Shop Customer Service Representative

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We are seeking an organized and detail-oriented individual to join our team in a role responsible for managing the repair order process from initiation to vehicle delivery. The ideal candidate will play a key role in supporting the repair process by creating and managing repair orders, coordinating customer communication, and assisting with the timely execution of vehicle repairs.

Body Shop Customer Service Representative Compensation and Benefits: 

Body Shop Customer Service Representative Competitive Salary: $21-$23/hour

Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. 

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning. 

Paid Holidays: Hannah Motor Company offers at least 5 paid holidays per year to the Body Shop Customer Service Representative subject to completion of the introductory period and other eligibility requirements as per company policy. 

Body Shop Customer Service Representative Responsibilities:

  • Creating, modifying, and managing repair orders (RO's) in the shops management system (CDK).
  • Creating files (RO's) in the estimating system (CCC), including the creation of repair plans, and setting up communication preferences for customer communication.
  • Creating and documenting physical files prior to vehicle drop off. Assist estimators with scheduling customers for repairs.
  • Providing customers with repair status updates throughout the repair process.
  • Greeting customers at drop off and obtaining the necessary signatures and authorizations.
  • Checking in vehicles by taking photos of damage to be repaired, unrelated prior damage, documenting current mileage, placing the RO tag on the dash, etc.
  • Delivering vehicles back to the customer at the completion of repairs.
  • Assist estimators with daily production walks to review work in process and ensure customers are properly updated and repairs are on schedule.
  • Coordinate sublet repairs thru HMC departments and outside vendors by creating purchase orders (PO' s) and arranging transportation of vehicles to those vendors.
  • Follow up on parts ETA’s to ensure parts have been received as promised by the vendor.

Body Shop Customer Service Representative Qualifications:

  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Excellent communication skills (including listening, speaking).
  • Ability to read, speak and understand English.
  • Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
  • Ability to multi-task.
  • Ability to work alone, self motivate and manage one’s own time.
  • Team player with a positive attitude
  • Computer literate (MS Word, and Outlook,) 
  • Organized and extremely detail-oriented 
  • Ability to prioritize
  • Deadline-oriented
  • Valid driver’s license

 

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

 

Dick Hannah Dealerships. Believe in nice.

 

 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

 

 

 

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