job - Dick Hannah Dealerships | Car Dealerships in Portland and Vancouver

Account Representative (Collector)

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We are seeking a detail-oriented and motivated Account Representative (Collector) to enhance and support our auto loan collections department. The successful candidate will focus on engaging with customers who are past due on their auto loan payments.

Account Representative (Collector) Compensation and Benefits: 

Account Representative (Collector) Competitive Salary: $23-$25/hr, plus monthly incentive bonus up to $300.

Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. 

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning. 

Paid Holidays: Hannah Motor Company offers at least 6 paid holidays per year to the Account Representative (Collector) subject to completion of the introductory period and other eligibility requirements as per company policy. 

Account Representative (Collector) Responsibilities: 

  • Maintain, monitor and control collection activity and portfolio performance at or below 6.75% 30+ days delinquency, including repossessions (monthly average).
  • Maintain charge off levels at or below 6.00% of net outstandings (annually).
  • Review delinquent account records to determine which customers must be contacted for collection of overdue accounts.
  • Organize collection workload according to degree and amount of delinquency. Accurately prepare all internal documentation.
  • Administrative activities, such as title and insurance follow-up, commodity checks and verifications.
  • Refers accounts to supervisor for repossession and legal actions against debtors.
  • Examines work for exactness and conformance to Lighthouse Acceptance Corporation’s Policies and Procedures Manual; as well as comply with all Federal and State regulations and collection practices.

Account Representative (Collector) Qualifications: 

  • 1 to 3 years consumer finance/auto finance collections, skip tracing, repossessions and collateral disposal.
  • Excellent communication skills (including listening, speaking).
  • Ability to read, speak and understand English.
  • Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
  • Ability to multi-task.
  • Ability to work alone, self motivate and manage one’s own time.
  • Physical ability to use computer hardware/software.
  • Team player with a positive attitude
  • Computer literate (MS Word, Advanced Excel, Outlook,)
  • Organized and extremely detail-oriented 
  • Ability to prioritize
  • Deadline-oriented
  • Research skills
  • General math skills
  • Basic knowledge of dealership operations and/or office/clerical experience. 
     

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions. 

 

Dick Hannah Dealerships. Believe in nice.

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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